Frequently Asked Questions

The process of taking back, or debiting, the merchant’s credit card funds after the funds have been paid to the merchant. This is different from a refund! A refund is simply a sale that is being credited back to the cardholder whereas a chargeback occurs when a customer bypasses the merchant and disputes a transaction directly with the credit card company. The merchant must formally respond to each chargeback with proof that the product or service was provided to the customer.

"Address Verification System" checks the cardholders "bill to" address to ensure it matches what the card-issuing bank has on file as a “bill to” address.

A payment gateway is a system that authorizes the credit card transaction, securely encrypts it, and submits an authorization request to the card-issuing bank. It will then submit the transaction to the credit card processor who deposits the funds into the merchant’s account.